What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that specifies how many times you must bet your bonus funds before they can be withdrawn as cash. It is a standard mechanism used by operators to ensure bonus credits are used for gameplay rather than being instantly cashed out.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate balance and cannot be withdrawn until the associated wagering requirements are fully met. If you attempt to withdraw while a bonus is active, you may forfeit the remaining bonus funds and any winnings generated from them.
Why did my balance drop when I claimed an offer?
This often happens when the system switches from using your real-money balance to your bonus balance. Depending on the offer, some platforms may deduct the bonus amount from the winnings once wagering is complete, or you may simply be seeing the separate balance shift.
Do all games count equally?
No, most casinos use game weighting. High-volatility games like slots usually contribute 100% toward wagering, while low-margin games like baccarat or blackjack contribute a smaller percentage because they have a lower house edge and lower risk for the player.
Can I hold two bonuses at once?
Generally, only one active bonus can be utilized at a time. If you claim a new offer while another is still active, the previous bonus and its winnings may be voided. Always check your active promotions section to see your current status.
What happens when a bonus expires?
If the wagering requirements are not met within the designated time frame, the bonus funds and any winnings accrued from those funds will be removed from your account. Expiration dates are listed clearly within the specific offer terms.
Can I cancel a bonus?
In most cases, players can opt out of a bonus. However, doing so usually means you forfeit any winnings earned using the bonus funds. We recommend contacting support or checking your account settings if you wish to cancel an active offer.
Where do I check my wagering progress?
You can track your progress toward meeting wagering requirements inside your account under the Promotions or Bonus section. This area provides a real-time update on how much more you need to bet before the funds are converted to cash.